Repflow AI Master Service Terms

Last updated: September 15, 2025

These Master Service Terms (the "Terms") govern access to and use of the websites, apps, and services provided by SUMOSMASH UG (haftungsbeschränkt) trading as Repflow AI ("Repflow AI," "we," "us," "our"). By creating an account, using our services, or clicking accept, the customer entity or individual that accepts these Terms ("Customer," "you," "your") agrees to them.

1. Definitions

Services means Repflow AI websites, applications, APIs, and related features.

Customer Content means data, files, prompts, instructions, recordings, images, and other material you upload or submit to the Services.

Output means content generated or returned by the Services, including AI-assisted guidance and suggestions.

Order means an online order, pricing page selection, or written order form that references these Terms.

Documentation means guidelines, specifications, and policies we provide, including the Acceptable Use Policy, Privacy Policy, Cookie Policy, and DPA.

2. Scope and Order of Precedence

If there is a conflict, the Order controls, then the DPA, then these Terms, then the Documentation. Website-only visitors are also bound by the sections that apply to website use.

3. Accounts and Access

You must provide accurate registration information and keep credentials confidential. You are responsible for use of the Services through your account. We may suspend access for security risks, suspected misuse, or legal reasons.

4. Acceptable Use

You will not:

• violate law, third-party rights, or safety rules
• attempt to reverse engineer, bypass technical limits, or probe systems
• use the Services for unlawful, dangerous, or high-risk activities without qualified supervision
• submit infringing or harmful content, including malware

Our full Acceptable Use Policy is incorporated by reference.

5. Customer Content

You retain all rights to Customer Content. You grant Repflow AI a worldwide, non-exclusive license to host, process, transmit, and display Customer Content to provide and support the Services, to maintain security, and to comply with law. You are responsible for obtaining consents and for the accuracy and legality of Customer Content.

5.1 Model training

Repflow AI does not use Customer Content to train its foundation models or the models of its vendors, unless you give us written permission. We may use aggregated, de-identified telemetry to improve reliability and security.

6. Outputs and AI Transparency

The Services may generate Outputs using artificial intelligence and other automated systems. Outputs can be inaccurate, incomplete, or not suitable for your use case. You are responsible for evaluating Outputs and for human review before relying on them. Repflow AI does not provide professional certification, on-site supervision, or regulatory approvals.

7. Safety Disclaimer for Repair Guidance

8. Third-Party Services

The Services may interoperate with third-party products and services. Repflow AI is not responsible for third-party terms, policies, or performance. If you enable an integration, you instruct us to exchange data with that third party as needed.

9. Data Protection and DPA

The Data Processing Addendum (DPA) forms part of these Terms and governs our processing of personal data on your behalf. The DPA includes the EU Standard Contractual Clauses where applicable and references our current list of subprocessors. By using the Services you also accept our Privacy Policy and Cookie Policy.

10. Security

We implement technical and organizational measures designed to protect the Services and Customer Content. You are responsible for configuring the Services in a secure manner, managing user access, and backing up your data where appropriate.

11. Confidentiality

Each party will protect the other party's non-public information with the same degree of care it uses to protect its own confidential information, not less than reasonable care, and will use it only to perform under these Terms.

12. IP Rights

Repflow AI and its licensors own the Services and all related intellectual property. Except for the rights expressly granted, no rights are transferred. Feedback may be used by Repflow AI without restriction.

13. Fees and Taxes

Fees are as stated in your Order or on our pricing page. Fees are non-refundable except where required by law or expressly stated. Prices exclude taxes. You are responsible for applicable taxes, except those based on our income.

14. Warranties

Repflow AI will provide the Services in a professional manner consistent with industry standards. Apart from this, the Services and Outputs are provided "as is" and "as available." Repflow AI disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

15. Indemnity

You will defend and indemnify Repflow AI and its affiliates from third-party claims arising from Customer Content, your use of the Services in violation of these Terms, or your failure to obtain required consents.

16. Liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data.
• Each party's total liability arising out of or related to these Terms is limited to the greater of (a) the amount you paid to Repflow AI for the Services in the twelve months before the event giving rise to liability, or (b) EUR 1,000 if you use a free plan.

These limits do not apply to your payment obligations, your breach of confidentiality, your infringement of our IP, or your indemnity obligations.

17. Term and Termination

These Terms start when you first use the Services and continue until terminated. Either party may terminate for material breach that remains uncured for 30 days after written notice. We may terminate immediately if continued service would violate law or pose unreasonable security or safety risk. Upon termination, your access ends and you must stop using the Services. We will delete or return Customer Content per the DPA and our data retention schedules.

18. Changes

We may modify these Terms to reflect improvements, legal changes, or new features. We will post the updated Terms with a new date and, for material changes, provide reasonable advance notice. Continued use after the effective date means acceptance.

19. Compliance

You represent that you are not subject to sanctions or export restrictions that would prohibit use of the Services. You will comply with export, sanctions, and anti-corruption laws.

20. Consumer Carve-out

If you are classified as a consumer under applicable law, you must not use the Services. If we inadvertently provide access to a consumer, mandatory consumer rights prevail and we may suspend access.

21. Governing Law and Venue

These Terms are governed by German law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Courts in Berlin, Germany have exclusive jurisdiction. Each party consents to personal jurisdiction in Berlin.

22. Notices

Legal notices must be sent by email and by mail to the addresses below.

Email for legal matters: legal@repflow.ai

Email for privacy matters: privacy@repflow.ai

Postal: SUMOSMASH UG (haftungsbeschränkt), Attn: Legal, Seydelstr. 12, 10117 Berlin, Germany

Update your account to keep your contact details current. Day-to-day communications may be sent inside the product or by email.

23. Publicity

We may use your name and logo to identify you as a customer, unless you opt out by email.

24. Entire Agreement

These Terms, the Order, and the Documentation are the entire agreement and replace prior agreements on the subject. If any term is invalid, the remainder stays in effect. Neither party is an agent or partner of the other.